Refund policy

At Muso City, our goal is to make sure you are completely happy with your purchase. That's why we have a 30 day money-back satisfaction guarantee. You either love it, or send it back. It's that simple! And Yes, even if you change your mind.

RETURNS & PURCHASING TERMS & CONDITIONS:
By clicking 'Buy Now' you agree to Muso City's RETURN & WARRANTY policies listed below.
For returns of any reason, please contact us first as we may be able to easily talk you through any simple issues you may be having.

'CHANGE OF MIND' RETURNS POLICY: Muso City accepts returns and refunds for 'change of mind' within 30 days of purchase date. In the case of change of mind, the buyer pays for and arranges the return postage/freight to Muso City. Once the goods have been returned and deemed to be in their original packaging and 'as new' condition, we'll then arrange a refund to the buyer. All 'Change Of Mind' returns occur a 10% restocking fee, which will be deducted from your PayPal refund. Please contact us if you wish to return your item.

'30 DAY WARRANTY' RETURNS POLICY: If your item is faulty or has an issue within 30 days of purchase date, Muso City will happily arrange and pay for return postage of your item and then either repair or replace, then return your item at no expense to you. In the unlikely case that your item is faulty, message us right away as we may be able to easily help you troubleshoot any issues.

'WARRANTY' RETURNS POLICY: All goods sold by Muso City are brand new and are covered by a minimum 12 month manufacturer warranty from purchase date. If your item has any issues outside of 30 days from the purchase date and with 12 months from your original purchase date, you may arrange with Muso City to return your item for either (Muso City's discretion) repair (if a minor issue), replaced (if not repairable), exchange (if item has major issue and cannot be replaced) or refund (if either repair, replacement or exchange cannot take place). Postage to return any items under warranty outside 30 days from the purchase date is at the buyer’s expense. Muso City will happily cover the postage costs to send the fixed/replaced item back to you.