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Frequently Asked Questions

How long does it take for delivery?

We endeavour to have your purchase delivered within 5 business days of receiving payment of your order. Goods are usually dispatched within 24 hours and you will receive an email notification and tracking number as soon as your goods are shipped.

If your order does not arrive within a reasonable delivery time, please feel free to contact us on 1800 MUSOCITY so we can ascertain the status of your delivery to make sure you receive your goods as soon as possible.

What is a Muso City Affiliated Store?

Muso City has a network of affiliated bricks and mortar musical instrument retail stores. These businesses are owned and operated by musicians whose livelihood depends on providing quality instruments, advice and service to their customers.

Find your nearest Muso City Affiliated Store for ongoing advice and customer service, plus services such as tuition and repairs.

Can I order by phone?

Yes, we will be happy to take your order by phone. 

Damaged Goods or a Problem with your purchase?

Call us direct at Muso City and we will help you resolve the issue. We strive to ensure every single customer is 100% happy with their purchase and the service we provide. Otherwise we provide a full, no questions asked money-back guarantee. Your complete satisfaction is our goal.

Technical Questions and general product information 

Feel free to call us direct at Muso City and we will deal with your enquiry directly. 
Alternatively, your nearest Muso City affiliated store will be happy to assist with your enquiry and supply friendly professional advice.  

Like to inspect the goods before you buy?

You are welcome to visit our warehouse showroom at either our Greensborough or Heidelberg West locations before making your purchase.

Can’t find exactly what you are looking for?

We have access to thousands of products that we can special order. Call us direct at Muso City and we will do our best to source the item for you.

Wish to make a bulk purchase for your school or kindergarten?

We can offer discounts on bulk purchases. Call us direct and we will negotiate a bulk purchase price, arrange for in-store pick-up or direct delivery and assign a support store to assist your purchase.


Contact Details:

Phone: 1800-MUSO-CITY (1800 687 624)


The Musocity Difference

  • Fast Free Delivery

    Australia wide free delivery. Fast service that is
    dispatched daily.

  • Love it or Return it 60 Day Money Back Guarantee

    No Hassles 60 Day Money Back Guarantee. At MusoCity, our goal is to make sure you are 100% happy with your purchase. You either love it or send it back. It's that simple!

  • Bonus Bucks - Get Free 20% Voucher

    Get Your Free Voucher to the value of 20% of your purchase price to use at your closest Muso City support store.

  • Muso's Helping Muso's

    Our Friendly team of experts are all Muso's and are here to answer all of your musical instrument questions.